6410 Old Orchard Drive
Plano, TX 75023

(972) 208-9865
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October 11, 2009

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Frequently Asked Questions

Q. What is Assisted Living?

A. An Assisted Living Residence is defined by the Assisted Living Federation of America as a special combination of housing, personalized supportive services and health care designed to meet the needs, both scheduled and unscheduled, of those who need help with activities of daily living (ADL) such as bathing, dressing, eating and monitoring medications.


Q. Who lives in Assisted Living Communities?

A. The typical resident is an older adult who can no longer manage at home, but does not require the complex, 24 hour care of traditional long-term care facilities such as a nursing home.


Q. Is Assisted Living covered by Medicare?

A. Medicare does not cover assisted living specifically, but will continue to pay the direct medical coverage of residents, such as doctor's visits, qualifying hospital stays and therapies.


Q. How is the bill paid?

A. Residents or families generally pay the cost of assisted living from their own financial resources. Some types of health insurance or long-term care insurance may reimburse for all or a portion of the assisted living cost. The Administrator or Community Sales Manager will be happy to review costs and offer assistance to ensure that all financial avenues are researched for each resident.


Q. How is the cost determined?

A. The cost of assisted living is based on the type of apartment and the types of services each resident requires. Before a resident moves into the residence, an assessment of needs is completed and the specific cost is shared with the resident and their family members.


Q. What is the length of commitment?

A. There is no long-term commitment. All rent is on a month-to-month basis. A 30 day notice is required before a resident can move out, unless there is a specific change in the resident's health care status that requires a more intense medical regiment.


Q. Are Residents allowed to have pets?

A. Because we value the time-tested connection people have with their pets, we invite you to have your small pet live with you at our community. We want you to smile, laugh, and feel good! We accept most small pets, and have minimal deposit requirements to make the necessary accommodations. Please call or email us through the contact form for more details.


Q. May residents decorate their own apartments?

A. The residents' apartments are their home. Furnishing and decorating are the responsibility of the resident and their family, or friends. The Administrator and Community Sales Manager are available to assist with any logistical concerns. If you have more questions about decoration, don't hesitate to ask!


Q. May I have friends come and visit?

A. Residents' friends and family are always welcome. If staying for a meal, a reservation is required and there is a nominal charge. Residents are also encouraged to have celebrations or meetings in one of the many common areas. Contact the Administrator or Community Sales Manager for more information.


Q. Do you accept Medicaid?

A. Residents or families generally pay the cost of assisted living from their own financial resources. Some types of health insurance or long-term care insurance may reimburse for all or a portion of the assisted living cost. To get more information about rent and payments, please contact our Administrator or Community Sales Manager.